FAQs

Are you still doing buy outs?

Yes and No!

Yes we are accepting limited “Buy Out” appointments.

No we aren’t doing daily buys. We are buying & selling on a smaller scale now and adjusting to our new business model.

We are beginning to accept limited “consigned” items to see if this method will be a good fit for us.

We are also locally sourcing our curated thrift finds to meet the demand of our amazing customers.

Stay Tuned for more Resale/Consignment Opportunities!!

how does it work?

Clean out your closet!! Shoot us a DM on Instagram to discuss selling opportunities & availability. Once we have set up a day/time, I ask that you arrive at our scheduled meetup with your items in a reusable bag, box or basket. Items should be laundered and free of pet hair, heavy wear and odors.

I will accept current trends and fashions that my customers are seeking.

“Buy Out” items will be purchased via Venmo at 25% of my assessed resale value.

“Consigned” items will be attempted to sell via social media and/or other reselling platforms. Whatever sells will be split 60/40 with the consignor (items not sold will be given back to consignor)

Can i purchase items online?

At this time, we sell items exclusively online through our Instagram page. (New Arrivals)

We post daily looks, outfits and thrift hauls. You can also browse our “Available Thrifties” highlight reel on our Bio.

Our customers are eager to purchase so be sure to follow @hautemadre so you don’t miss out!!!

How do I claim/Purchase an item i like on instagram?

Simply comment “SOLD” on the post to claim an item or ask any questions. Once you have claimed it we will contact you to collect payment via Venmo, PayPal, Cash App or credit card via phone.

Can I get my items shipped directly to me?

Of course! We offer free shipping on orders of $25 or more.

We also offer “Shipping Bundles”. You can pay for items as you claim and once you have met the $25 minimum we can ship out no problem!

If you are using “Store Credit” to purchase an item you will be required to pay the Shipping.

can i return or exchange an item i purchase?

All sales are final. Feel free to request measurements and/or additional photos before purchasing.